Privacy Policy

Welcome to https://driverhelpservice.com/ (the “Site”), operated by or on behalf of Motorcar Tech Services Ltd. We are committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our Site or use our services.

‘Personally Identifiable Information’

Refers to any information that identifies or can identify an individual. This includes, but is not limited to, name, address, email address, telephone number, payment details, IP address, and any other information you provide when using our services. It does not include anonymised data where your identity has been removed.

What Personally Identifiable Information is collected?

We may collect personal information when you:

• Complete forms on our website;
• Register for services or membership;
• Contact customer support;
• Make a payment;
• Browse our website (technical data such as IP address and device information).

What organizations are collecting the information?

We collect information directly. In addition, trusted third-party service providers (such as payment processors, hosting providers, analytics providers, and customer support platforms) may process personal data on our behalf. These providers process data under contractual agreements and are required to comply with data protection laws.

How does the Site use Personally Identifiable Information?

We use personal data to:

• Provide and manage our services;
• Process payments and subscriptions;
• Respond to enquiries;
• Improve website functionality and user experience;
• Comply with legal obligations;
• Prevent fraud and misuse of our platform.

Our lawful bases for processing include contract performance, legitimate interests, legal obligations, and where required, your consent.

With whom may the information be shared?

We do not sell your personal data. Information may be shared with:

• Payment processors for secure transaction handling;
• IT and hosting providers;
• Professional advisers where legally required;
• Authorities or regulators where required by law.

We may share aggregated, anonymised statistics that do not identify individuals.

How is Personally Identifiable Information stored?

Personal data is stored securely using industry-standard technical and organisational measures. Access is restricted to authorised personnel only. We retain data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

What choices are available to Visitors regarding collection, use and distribution of the information?

You have the right to:

• Request access to your personal data;
• Request correction of inaccurate information;
• Request erasure of your data (where legally permitted);
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with the Information Commissioner’s Office (ICO).

Are Cookies Used on the Site?

Yes. We use cookies and similar technologies to improve user experience, analyse traffic, and enhance security. You can manage cookie preferences through your browser settings or our cookie consent tool.

How does DriverHelpService.com use login information?

We collect technical information such as IP address, browser type, device type, and usage data to maintain security, detect fraud, analyse trends, and improve site functionality.

What partners or service providers have access to Personally Identifiable Information?

We may share data with carefully selected third-party providers who assist us in delivering our services. These providers only process data under our instructions and are bound by confidentiality and data protection obligations.

We may disclose personal information if required to comply with legal obligations, enforce our terms, or protect the rights, safety, or security of our users or business.

How does the Site keep Personally Identifiable Information secure?

We implement appropriate technical and organisational safeguards including encryption, secure servers, access controls, and routine security reviews. While we take reasonable steps to protect your data, no system can guarantee absolute security.

How can Visitors correct any inaccuracies?

You may request correction or updates to your personal data by contacting us at [email protected].

Can a Visitor delete or deactivate Personally Identifiable Information?

You may request deletion of your personal data by contacting us. We will comply where legally permitted. Certain information may be retained where required for legal, accounting, or fraud prevention purposes.

What happens if the Privacy Policy changes?

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of the Site after updates constitutes acceptance of the revised policy.

Links:

https://driverhelpservice.com/ may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their policies separately.